Technical FAQ

Are your products guaranteed?

Yes, definitely! All products distributed by Ink & Toner Werx are fully guaranteed by all of our manufacturers. In most cases all of the original manufacturers such as Canon, Epson, Hewlett Packard Lexmark and OKI and all others, have their own set procedures and guidelines that we must follow. Please call our customer service on +61 3 9870 4099 should you need details of the manufacturers requirements.

All Products supplied by Ink & Toner Werx are suitable for use in printers purchased in Australia and New Zealand. 

What does OEM mean?

OEM is short for Original Equipment Manufacturer. The original printer manufacturer is usually referred to as the OEM. Very often this is why you will hear the term OEM cartridge.

What are Compatible Cartridges?

Compatible cartridges are usually referred to as being 100% new and have been designed to be interchangeable with an OEM cartridge; many often state that they only contain 100% new components. They usually offer the consumer savings over an OEM cartridge.

What are Remanufactured Cartridges?

Remanufactured cartridges are OEM cartridges that have been put back through a manufacturing process. As a part of this process the cartridges are produced to either meet or exceed the original product. The process involves the cartridge being disassembled, thoroughly cleaned, worn parts being replaced, toner or ink being replenished, reassembled then fully tested and packed ready for resale. All cartridges supplied by us will always meet or exceed the original cartridge.

Will use of a Compatible or Remanufactured product void my Printer Warranty?

Absolutely not! In Australia it is illegal under the Fair Trades and Practices Act for a manufacturer to require a consumer to use a specific type of ink, cartridge or even paper. The brand of consumable product is at your discretion.