Ordering FAQ
How long will delivery take?
We understand that when you place an order online you expect speedy delivery times so we use Couriers Please to handle our smaller 1 and 3kg consignments. Couriers Please will deliver to all capital cities before 12pm next day. We use Australian Air Express for deliveries to regional centres. Some of the more remote regions of this country delivery may take longer.
Unfortunately due to fuel surcharges and courier fees we are not able to offer this service to our NT customers.
Please note that while we do ship to PO Boxes this can only be done through regular surface mail and not Express Post.
Do I need to be home to accept the delivery?
Courier companies will not leave items without obtaining a signature first. In the event that you won't be home to accept the delivery and there is somewhere safe to leave the parcel you should indicate this in the shipping instructions when placing your order through our web site.
If security is a problem then we would always suggest where possible to have the parcel delivered to your address or neighbours.
What payment methods do we have?
We accept Visa, MasterCard, American Express, and Direct Deposit All of the payment choices are available on the final payment page in our fully secured shopping cart.
Can I place an order if I don't have a credit card?
Absolutely. We have a direct deposit feature on our fully secured web site where you will be presented with our bank details after you have placed your order. Please quote the order number generated by our shopping cart when making your payment so that there won't be any delays in matching your payments
Is your web site secure?
Yes. We have secured our web site using the latest 128 bit SSL (secure socket layers) security certificates which means that all data either viewed or entered on any of our pages has been encrypted before it has been transferred. You will know the page is secure when you see the padlock icon on your browser.
What are the delivery charges?
Any order placed with Ink & Toner Werx and over $100 is delivered to you free of charge using Couriers Please. Any order under $100 will be charged at a flat rate of $8.95. Please be aware that we are not able to offer Express Post with Australia Post as a delivery option. If you do require Australia Post then this will be delivered by regular post only.
Will I receive a tax invoice with my order?
All of our customers will receive a tax invoice by Email. Your order will also be uploaded to your customer account once the order has been dispatched. Our shopping cart will also generate a receipt once your order has been placed that will break down the products ordered and delivery costs if any.
Can I pick up my order?
Of course you may! Our retail store is located at
Shop 29 Ringwood Square Shopping Centre,
Corner of Maroondah Highway & New Street Ringwood,
Victoria 3134.
Please make sure that you place the order through our fully secured web site first and then call ahead prior to collection.
What if I ordered the wrong item?
Where ever possible we're happy to accept product back that has been ordered incorrectly, after all these things happen. If you have done this please call +61 3 9870 4099 or email sales@inkandtonerwerx.com.au to arrange this. Please keep in mind that for us to accept an item back it must be in saleable condition. All cartridge packaging must be intact and unopened. There is a 10% restocking fee.
What is your return procedure?
Should you need to return an item for what ever reason please email sales@inkandtonerwerx.com.au or call +61 3 9870 4099 to arrange this. We will arrange a returns authorization number for you so that the product can be easily matched when it is returned to our warehouse. Please note, returning product without an RA number will result in long delays with your return being processed.
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